Error Message

Archive Explorer error when opening:

Could not show this item. Try again. If it still fails, contact your Help Desk.
An internal error occurred on the web server.
Error -2147024864
Archive Explorer error when restoring to a folder:
Failed to copy item ''
Reason: -Could not copy item to selected folder
Click 'OK' to continue or 'Cancel' to stop the operation.

EV  Server Errors in Event Viewer:

Event ID  6287
Category:  Web Application (WP)
Description: Unable to fetch item from ""
Reason: The process cannot access the file because it is being user by another process. (0x80070020)
Reference: (GOAFS)
V-437-6287

or

Event ID: 6287
"unable to fetch item from "evault03.COM",
Reason: Failed to extract CAB file. (0xc0041b0f)
V-437-6287

Event: 6835
Category: Storage Online
Description: Failed to extract CAB file.
Reason: FDI Error. Failure writing to target file
CAB File: D:\EVStores\VSPTN1\2008\09\23\Collection12.CAB

Note: This same event may also been seen with a Category of Migrator Server

V-437-6835

Event ID  6838
Category: Migrator Server
Description: Failed to recall a Saveset from its Collection.
Reason: The system cannot find the file specified. (0x80070002)
V-437-6838

Event ID  7083
Category: Storage Online
Description:  Retrieval of saveset failed.
Extended information: The process cannot access the file because it is being used by another process. (0x80070020)
V-437-7083

The error can occur in the following scenario:

1. During the attempt to recall a Placeholder or using Archive Explorer to open an archived file, the above mentioned error will be logged in the Enterprise Vault (EV) event logs.  Additionally, the error below will occur:
   
   GetOnlineAttachmentFileSize 0xC0041B0F  
    
2. Retrieving archived messages via a shortcut in Outlook (errors can vary)
3. Exporting archives to PST (same event id as mentioned above)

This specific error will be caused by a lack of disk space for the partition mentioned in the event; Ie. in this example drive D.  During the recall/retrieval process, EV will extract the contents of the cab and create a file with an extension of .ArchDvs.  When disk space is not sufficient, the process will fail.

1. Free up disk space by performing a search against the affected drive for any files with the extension of .ArchDvs and deleting them. This however, is not a long term solution particularly when the partition is still open.
    
2. Move the vault stores to a different drive following the instructions in 000028294 under Related Articles below.