NetBackup Agent for Enterprise Vault reports incompatible version of EV.

book

Article ID: 100001896

calendar_today

Updated On:

Cause

The NetBackup agent reads the Version string under HKLM\SOFTWARE\KVS\Enterprise Vault\Install on a 32bit system and HKLM\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install on a 64bit system to verify that a compatible version of EV is installed. Ordinarily this string contains the full version number of the server (e.g., "8.0.4.1991" for the 8.0 SP4 release). However, if the EV Outlook Add-in is installed on the server, it will modify this string to read "8.0-Full." The NetBackup agent does not recognize this value for the version, causing the above error.
 

Resolution

The bpresolver log from NetBackup reports similar to the following:
 

09:25:37.885 [7664.10280] <4> EV_Initialize_Session(): NetBackup Enterprise Vault Session initialization succeeded.
09:25:37.885 [7664.10280] <4> Resolver_EnterpriseVault::Resolver_EnterpriseVault(): Initialized NBEV Interface DLL.
09:25:37.885 [7664.10280] <2> Resolver_EnterpriseVault::Resolver_EnterpriseVault(): Exit.
09:25:37.885 [7664.10280] <2> Resolver_EnterpriseVault::InitialiseEVResolver(): Enter.
09:25:37.885 [7664.10280] <5> NBEV_GetEVVersionW(): Start reading registry to access EV version info.
09:25:37.885 [7664.10280] <5> NBEV_GetEVVersionW(): Installed EV version is : <8.0-Full>.
09:25:37.885 [7664.10280] <5> NBEV_GetEVVersionW(): Parsed the regular expression.
09:25:37.885 [7664.10280] <5> NBEV_GetEVVersionW(): Invalid EV version :<8.0-Full>.
09:25:37.885 [7664.10280] <16> Resolver_EnterpriseVault::findEVVersion(): fp_NBEV_GetEVVersionW() Failed. status:<-1>
09:25:37.885 [7664.10280] <16> Resolver_EnterpriseVault::InitialiseEVResolver(): findEVVersion() failed. status:<-1>
........
09:25:37.916 [7664.10280] <2> DebugLog(): INF - DumpDleInfo() DLE Device Name: Active Directory Application Mode
09:25:37.916 [7664.10280] <2> DebugLog(): INF - Comparing requested computer(VAULT01) and local computer(VAULT01)
09:25:37.916 [7664.10280] <4> Resolver_EnterpriseVault::setUbsContext(): Exit.
09:25:37.916 [7664.10280] <4> Resolver_EnterpriseVault::InitialiseEVResolver(): Initialized EV Resolver.
09:25:37.916 [7664.10280] <2> Resolver_EnterpriseVault::InitialiseEVResolver(): Exit.
09:25:37.916 [7664.10280] <16> bpresolver_main(): EV Non Quiscense job : Convert string from UTF-8 to wide
09:25:37.916 [7664.10280] <2> Resolver_EnterpriseVault::createFileList(): Enter.
09:25:37.916 [7664.10280] <2> Resolver_EnterpriseVault::createFileList(): Exit.
09:25:37.916 [7664.10280] <4> Resolver_EnterpriseVault::generate_TopologyList(): Enter.
09:25:37.916 [7664.10280] <2> Resolver_EnterpriseVault::generateCriteriaMap(): Enter.
09:25:37.932 [7664.10280] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive is NOT supported on EV version <0.0>.

Issue/Introduction

NetBackup Agent for Enterprise Vault (EV) reports incompatible version of EV.
Powered by Wolken Software