Event ID's 3361,3427 Using Store in Vault Button (Manual Archiving)
Article ID: 100002376
Updated On:
Description
Error Message
Type : Warning
Date : 6/19/2010
Time : 9:16:23 AM
Event : 3361
Source : Enterprise Vault
Category : Archive Task
User : N/A
Computer : EVServer
Description:
Failed to determine the provisioning group for the mailbox /o=Customer Mail/ou=USANYC/cn=Recipients/cn=enduser.
This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and then run the provisioning task.
Error: No policy information recorded for this mailbox. Provisioning synchronization may be required. [0xc0040d13
V-437-3361
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 2/19/2016 10:43:29 AM
Event ID: 3427
Task Category: Archive Task
Level: Error
Keywords: Classic
User: N/A
Computer: EV.evlab.local
Description:
A user's archive request has failed.
Mailbox: /o=Services/ou=First Administrative Group/cn=Recipients/cn=jdoe
Folder: InboxRecords
Task: Exchange Mailbox Archiving Task for EXCMBX
Error: Failed to determine the provisioning group for the mailbox. This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and then run the provisioning task. Error: (0x80040d21)
V-437-3361
Cause
These errors can occur in the following Scenario's:
1. The Provisioning Group Targets are empty
2. The Provisioning Group Target is invalid (Ie. LDAP query fails during provisioning)
In this case, when there are multiple groups, Enterprise Vault(EV) starts from the top and works downward. If there are any failures during the process, it will fail the entire process and not proceed with processing the remaining groups.
3. The user referenced in the event is not part of a Provisioning Group
4. Users have been moved to a different Exchange server that is not targeted
5. Storage Queue has no available free space.
Resolution
1. Confirm that all Provisioning Groups have a Target (Properties of the group | Target tab)
2. When there are multiple Provisioning Groups, confirm that the Targets are valid. If this cannot be immediately determined, move the rank of this group to the bottom of the list so that the task will at minimum process the top groups.
Note: to move the ranking order, Click on the Properties of the Provisioning Group container in the left pane of the Administration console
3. Confirm the user referenced in the event is part of a Provisioning Group
4. In some instances, user mailboxes may be moved to a different exchange server that has not been targeted by EV. Therefore, EV has no awareness of this exchange server and cannot process the mailbox via the Provisioning task.
If this is the case, add the exchange server as a target in the Administration Console, then perform a Run Now on the Provisioning Task.
Note: to add an Exchange server as a target, this is done by expanding: Site | Targets | Exchange | Domain | Exchange Server | Right-Click and follow the wizard.
Issue/Introduction
The following errors below are generated when a user attempts to manually archive a message in Outlook using the Store in Vault button.
Additional Information
