Error Message

You cannot make changes to your vault at this time

A client Trace from the affected user shows that the Virtual Vault has gone into read-only mode because the underlying MDC (which is the PST type format of the Virtual Vault) is in read-only because the Root Container for the top-level folder has not been copied from the user's Mailbox to the directory database.

EVMSP: [Policy::IsOpAllowed] Operation: InterStoreItemMoveOrCopyInToBeArchived, Allowed: false, Store ReadOnly: true, CanReorg: false, CanDelete: false, CanArchive: false, CanRestore: true, CanIntraStoreCopy: false
EVMSP: [Helper::MapReadOnlyReasonAndThrow] Enter
EVMSP: [Helper::MapReadOnlyReasonAndThrow] Exit: MAPI_E_NO_ACCESS
EVMSP: [Policy::IsOpAllowed] Exit: S_OK
HDR: AutoReleaseSyncCoordinator::~AutoReleaseSyncCoordinator
HDR: ~AutoReleaseSyncCoordinator::~AutoReleaseSyncCoordinator
EVMSP: [Folder::CreateMessage] A COM error exception has been caught:80070005
EVMSP: [Folder::CreateMessage] Exit: MAPI_E_NO_ACCESS
EVMSP: [Prop::GetLastError] Enter
EVMSP: [Prop::GetLastError] hResult: MAPI_E_NO_ACCESS
EVMSP: [Prop::GetLastError] Flags: 0x80000000
EVMSP: [Common::GetLastError] Enter
CL10N::Initialise
CL10N::LoadLanguageLibrary
Successfully loaded resource module 'C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll'
~CL10N::LoadLanguageLibrary
~CL10N::Initialise
CL10N::GetTranslatedMsg
~CL10N::GetTranslatedMsg
EVMSP: [Common::GetLastError] Returning text: You cannot make changes to your Virtual Vault at this time.