An "Event ID 4217 : Required license not installed" error occurs when starting EV Admin service

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Article ID: 100002645

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Updated On:

Description

Error Message

Event Source: Enterprise Vault
Event Category: Admin Console
Event ID: 4217
Date: 8/9/2010
Time: 5:53:37 AM
User: N/A
Computer: EVSERVER1

Description: Required license not installed. An Enterprise Vault license is required for the following feature but the license is not installed:
Feature: Enterprise Vault Server Base
Feature Code: EVBase

V-437-4217

Cause

The current installed license has expired.  The date of expiry can be seen in Event ID 4213

Event Type: Information
Event Source: Enterprise Vault
Event Category: Admin Service
Event ID: 4213
Date:  5/7/2010
Time:  2:43:52 PM
User:  N/A
Computer: SERVER1
Description:
License checking has identified that you are currently licensed for the following features:
 
Feature #1: EVBase
Version: 1.0
Status: Valid
Type: Production
Start date: 2009-04-04
End date: 2010-06-03

Resolution

To verify the validity of your current licenses and obtain any additional licenses that may required, please contact Veritas Customer Care.

 

 

Issue/Introduction

Enterprise Vault has many types of licenses, some of which have a limited lifetime. Licenses will be checked each time the Enterprise Vault Admin Service is started. If the license check fails during the initialization of the Enterprise Vault Admin Service, then an Event ID 4217 will be logged in the Veritas Enterprise Vault event log.

Additional Information

ETrack: 4217 UMI: V-437-4217
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