Error Message

An error has occurred.

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Health monitoring is not enabled.

Enable health monitoring in web.config and try to reproduce the error. The error details will be logged in the file logs\log.txt.

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This list may help you in troubleshooting the issue.

• Verify that AppPool Identity User is added to IIS_WPG group on the IIS server.
• Verify that AppPool Identity User has Read access to HKLM\KVS\Enterprise Vault registry key.
• You can enable Health Monitoring on this application by following these steps -
  • Take a backup of current web.config file.
  • Change the tag to .

The Health Monitoring log will be generated in logs\log.txt.

The SQL server table MonitoringSettings in the EnterpriseVaultDirectory database has an incorrect SQL server name.

1. Modify the MonitoringSettings table in the EnterprisevaultDirectory database to point to the correct SQL server.

2. Restart IIS and all the EV services.

If the issue is not resolved by the steps above then ensure that the asp.net version is set to 2.0.50727 in the MonotoringWebApp virtual directory in IIS. To do this:-

1. Start IIS Management Console

2. Select the MonotoringWebApp virtual directory right click and select properties.

3. Select the ASP.NET tab

Verify that the EVOM (Enterprise Vault Operations Manager)  user is a member of  the Local "IIS_WPG" Group on the computer that the Monitoring WebApp virtual directory is installed on (Enterprise Vault Server).

1. Launch "Computer Management" on the Enterprise Vault Server.

2. Select "Groups" and verify the member in the "IIS_WPG" group.

3. Add the "EVOM" user to the "IIS_WPG" group if the user does not exist in the "IIS_WPG" group.

4. Restart "IIS" (Internet Information Services) Admin service on the Enterprise Vault server and verify functionality

Verify that the Monitoring Application Pool is running

1. Launch Internet Information Services (IIS) on the Enterprise Vault Server

2. Expand "Application Pools"

3. Ensure the "EnterpriseVaultMonitoring" Application Pool is started and running

a. If it is not, it is most likely due to a password change for the EVOM user

b  Right-Click on it and select "Properties"

c. Select the "Identity" tab and verify that the EVOM user is correct, re-enter the correct password and click "OK"

d. Right-click "EnterpriseVaultMonitoring" and select "Start"