JCenteraVerify access node connectivity check reports an access node as unavailable

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Article ID: 100003740

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Updated On:

Description

Error Message

FP_SOCKET_ERR -10101

Errors found from Centerra SDK Log:

390503044452 2014-01-23 18:50:44.452 [debug] 3240.6560 [EXCEPTION] In '..\..\..\src_Win32Dev8\natives\utils\connection\Connection.cpp' at line 934: Exception
error=-10101
syserror=10060
message=
trace=No trace available

Cause

This error is logged by the EMC SDK on the Enterprise Vault server and translates to, "An error on the network socket occurred. Verify the network".

Resolution

This error should be looked at by an EMC engineer as this error could relate to either of the following:

  • Connectivity issues from the Centera
  • Communication issues between Centera access nodes
  • Centera replication issues

 

Contact EMC for further assistance. It may be a connectivity or communication issue with one or more of the access nodes. It also may be caused by a replication related issue.

 

 

Issue/Introduction

You run JCenteraVerify and receive results similar to the following: ----------------- JCenteraVerify test results -------------------
ACCESS NODE CONNECTIVITY CHECK
10.14.0.133 is not available.
FP_SOCKET_ERR -10101
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