Unable to Zap a user mailbox using Enterprise Vault Policy Manager (EVPM)

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Article ID: 100004152

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Updated On:

Description

Error Message

Event ID: 2776

V-437-2776

Dtrace of process EVPM:

132453 04:13:14.981 [13372] (EVPM) <9680> EV:L Processing Exchange tasks.
132454 04:13:14.981 [13372] (EVPM) <9680> EV:L ProcessExchangeTasks: Entry
132455 04:13:15.113 [13372] (EVPM) <9680> EV:M CMAPISession::GetMapiSessionFromPool(AdditionalFlags = 0)
132456 04:13:15.113 [13372] (EVPM) <9680> EV:M CMAPISession::CreateMapiSession()
132457 04:13:15.127 [13372] (EVPM) <9680> EV:M CMAPISession::CMS() - Calling CreateProfileAndSession
132458 04:13:15.127 [13372] (EVPM) <9680> EV:M CMailboxHelper::CPAS() - ProfileName=VaultMbxAgent-ttrafcal2k10.global.trafigura.com-9680-1291374795-0-127-0
132459 04:13:15.127 [13372] (EVPM) <9680> EV:M CMailboxHelper::CPAS() - CreateProfile
132460 04:13:15.128 [13372] (EVPM) <9680> EV:M CMailboxHelper::CreateProfileAndSession(VaultMbxAgent-ttrafcal2k10.global.trafigura.com-9680-1291374795-0-127-0) - Profile failed (0x80070057)
132461 04:13:15.128 [13372] (EVPM) <9680> EV:M CMAPISession::CMS() - Release Mutex(2)
132462 04:13:15.128 [13372] (EVPM) <9680> EV:M CMAPISession::GetMapiSessionFromPool(): Exit status: 0x80070057
132463 04:13:15.160 [13372] (EVPM) <9680> EV:M ~EVPM - Successfully processed 0 out of 0 mailboxes
132464 04:13:15.160 [13372] (EVPM) <9680> EV:M CMAPISession::ClearProfileCache()
132465 04:13:15.160 [13372] (EVPM) <9680> EV:M CMAPISession::CloseMapiSession - Entry
132466 04:13:15.160 [13372] (EVPM) <9680> EV:M CMAPISession::CloseMapiSession - [1]
132467 04:13:15.160 [13372] (EVPM) <9680> EV:M CMAPISession::CloseMapiSession - [2]
132468 04:13:15.160 [13372] (EVPM) <9680> EV:M CMAPISession::CloseMapiSession()->Logoff():
132469 04:13:15.160 [13372] (EVPM) <9680> EV:H CMAPISession::CloseMapiSession - Exception Occurred [Extended info not available - Exception handler may not have been setup for this module|hread]
132470 04:13:15.162 [13372] (EVPM) <9680> EV~E Event ID: 2776 An exception occurred in routine |CMAPISession::CloseMapiSession | |
132471 04:13:15.163 [13372] (EVPM) <9680> EV:L ProcessExchangeTasks: Exit
132472 04:13:15.222 [13372] (EVPM) <9680> EV:L Error:
132473 04:13:15.222 [13372] (EVPM) <9680> EV:L Main: Exit

Resolution

Fully qualified domain names (FQDNs) in Active Directory cannot exceed 64 characters in total length, including hyphens and periods.

 

 

Issue/Introduction

Attempting to Zap an Enterprise Vault enabled exchange mailbox user(s) fails with the following error: Creating privileged MAPI session ...
Error creating privileged MAPI session Event Log 2776 appears in the EV event logs as folllows: An exception occurred in routine |CMAPISession::CloseMapiSession | |
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