Storage service fails to start with Event Id 28940: The device or directory does not exist. [0x80070844]
Article ID: 100004644
Updated On:
Description
Error Message
Type: Error
Event: 28940
Source: Enterprise Vault
Category: Storage Management
User: N/A
Computer: TEST
Description:
The description for Event ID ( 28940 ) in Source ( Enterprise Vault ) could not be found. It contains the following insertion string(s): .
The device or directory does not exist. [0x80070844]
V-437-28940
Cause
1. This issue can occur while moving Partitions to another location.
2. Migrator tab has the path mentioned of a mapped drive rather than a UNC path.
3. PartitionRootPath value becomes null during any migration processes.
Resolution
Update the location of the Vault Store Partition(s) in the EnterpriseVaultDirectory database
Open SQL Server Management Studio
- Expand Databases
- Expand EnterpriseVaultDirectory
- Expand Tables
- Right-click the VaultStoreEntry and select Open Table or Select Top 1000 Rows
- Search the VaultStoreName column for the VaultStore that contains the partition that is being moved and take note of the corresponding VaultStoreEntryId
- Close the VaultStoreEntry table
- Right-click the PartitionEntry and select Open Table or Edit Top 200 Rows.
- In the VaultStoreEntryId column, locate the VaultStoreEntryId from step 5 that corresponds to the Partition that is being moved
- Modify the PartitionRootPath column with the updated location of the moved Partition
- Repeat for each Partition that is being moved
Note: If the location is a NAS device and not a local drive, simply update the PartitionRootPath to the new UNC path rather than using a local file path.
Issue/Introduction
