Event ID: 8570 - Waiting to get exclusive access to the EnterpriseVaultDirectory database
Article ID: 100005141
Updated On:
Description
Error Message
Event ID: 8570
Task Category: Directory Service
Level: Warning
Description:
The Directory Service is waiting for another Directory Service to complete an update of the EnterpriseVaultDirectory database, or waiting to get exclusive access to the EnterpriseVaultDirectory database. Please ensure no applications, for example SQL Enterprise Manager or SQL Query Analyzer, are accessing the EnterpriseVaultDirectory database.
The EnterpriseVaultDirectory database is in multi user access mode.
The current EnterpriseVaultDirectory database connections are:
Computer Name :
Program Name :
Login Name :
Connections :
V-437-8570
A Dtrace of the DirectoryService will show the details:
(DirectoryService) <4888> EV:L DirectoryService: STARTUP: UpdateDatabase: Failed to obtain connection or set single user mode
Cause
When starting the Directory Service directly after an upgrade of Enterprise Vault the Directory Database will be upgraded if required. Before upgrading the database the Directory Service must obtain a connection to the Directory Database and set it into Single User mode. In certain cases where the database has active connections, the Directory Service may be unable to set it into Single User mode.
Resolution
The Event 8570 provides a list of the Computer Names, Program Names, and Login Names that have active connections. To allow the upgrade to complete all connections to the Directory Database must be closed.
Common Scenarios after an upgrade of the EV binaries:
Scenario 1:
A Directory Service on one EV server has already been started, then a Directory Service on another EV server is started where the 8570 error is received. In this case the Directory Service on the first EV server has already set the Directory database into Single User mode, but the upgrade has not yet completed. Stop the directory service on the second EV server and allow the Directory Service on the first EV server to complete.
Scenario 2:
After starting the Directory Service on one EV server an 8570 Event is logged in the Event log, referencing the SQL server computer name. If SQL Server Management Studio is connected to the EV directory database, close SQL Server Management Studio and restart the directory service.
Other Scenarios:
In cases where the two scenarios above are not present, connect to each server listed in the 8570 event and close the referenced program names. Once all sessions have been closed, the Directory Service may be restarted to attempt the upgrade again. If after closing the applications the 8570 event is still logged in the Event log, it may be necessary to contact the database administrator for help in determining the source of the open connections. Alternately, a reboot of the SQL server will force any connections to be forcefully terminated.
Issue/Introduction
Additional Information
