Vault Cache (VC) fails to synchronize with a "Server Too Busy" error.

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Article ID: 100005284

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Updated On:

Description

Error Message

 

In Outlook, click Tools, Enterprise Vault, then Vault Cache Properties. Vault Cache Properties shows “Server Too Busy”.

A client trace will show the following:

HDR:SYNC:ARC: One or more folders are still being synchronized on the server.
...
HDR:SYNC:ARC: End '1A1978E377C1D32459A0EE677778888811110000EVSVR123' ('TestUser, EV'):FAILED
HDR:SYNC:ARC: Cache '1A1978E377C1D32459A0EE677778888811110000EVSVR123', status:-8

Cause

A folder in the ExchangeMbxArchiveFolder table has an 'ExistsInMbx' value of 2.

Resolution

Perform a Run Now on the Exchange Mailbox Archiving Task against this user.

  1. In the Vault Administration Console expand Directory > Site_name > Enterprise Vault Servers.
  2. Expand Enterprise Vault server name, and click Tasks.
  3. Right-click on the Exchange Mailbox Archiving Task for the Exchange server which has the affected user and choose Run Now.
  4. Set the following: 
    • Run Mode:  Archiving and Shortcut processing
    • Number of eligible items: Archive all items
    • Number of mailboxes: Select mailboxes.
  5. Click OK.
  6. Run against just the user experiencing this issue.

Note: If issue still exists then please contact the support as SQL Store Procedures may need to run manually.

 

 

Issue/Introduction

Vault Cache (VC) fails to synchronize with a "Server Too Busy" error. Resetting the VC and resynchronizing fails at the same stage.
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