Error Message

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 28956
Task Category: Storage Management
Level: Error
Keywords: Classic
User: N/A
Computer: EVServer.Domain
Description:
Two partitions are using the same storage location. These partitions will be started in backup mode until you resolve this conflict.
Location: E:\Enterprise Vault Stores\Vault Ptn1

Vault Store: 111342DD1950CEE46949553EE40714C601210000EVServer
Partition: 1B887F4D9B73E3A4FA151776D228546ED1q10000EVServer

Vault Store: 111342DD1950CEE46949553EE40714C601210000EVServer
Partition: 1F706972B3606E54A81B0613EBDC44F4B1q10000EVServer

V-437-28956

A DTrace of the StorageManagement process will show:

EV:L {CStorageManage::ValidatePartitionRootPathFile} (Entry)
EV:H CStorageManage::ValidatePartitionRootPathFile:Validating that this partition doesn't share a location with any others. PartitionPath:E:\Enterprise Vault Stores\Vault Ptn1
EV:L {CPartitionRootPathFile::ValidatePartitionRootPathFile} (Entry)
EV:M The partition entry id in the xml file doesn't match this partition entry

This issue is caused by the 'EnterpriseVaultPartitionRoot.xml' file in the location stated from the Event ID having a 'PartitionEntryID' value that does not match the value from the 'EnterpriseVaultDirectory' database.

Confirm the information and follow the steps below to resolve:

1. Validate that the path stated in the Event ID is a unique Partition and matches the content for that location.  
2. Once validated stop the 'Enterprise Vault Storage Service'
3. Browse to the stated location in the Event
4. Delete the 'EnterpriseVaultPartitionRoot.xml' file
5. Start the 'Enterprise Vault Storage Service.  
6. A new 'EnterpriseVaultPartitionRoot.xml' file will be created with the proper values from the 'EnterpriseVaultDirectory' database.