Unable to open some archived .PDF files with Adobe Acrobat Reader
Article ID: 100005326
Updated On:
Description
Error Message
The file may not open or show an Access is denied message.
Resolution
This is usually caused if Protected Mode is turned on within Adobe Acrobat Reader, which is the default setting. This mode uses a sandbox mechanism to interact with the file system which causes the process to not have enough permission to recall offline .PDF documents archived by Enterprise Vault.
Workaround
1. Open the Adobe application, click on Edit > Preferences > Security (Enhanced).
Workaround
1. Open the Adobe application, click on Edit > Preferences > Security (Enhanced).
2. Uncheck Enable Protected Mode at startup.
3. Restart Adobe Reader for the change to take effect
As an alternative to disabling Protected Mode is to try to access the network share by using its UNC path instead of a mapped driver letter. This should prevent the error.
For more information on Protected Mode and Protected View please refer to the following article:
For more information on Protected Mode and Protected View please refer to the following article:
https://helpx.adobe.com/reader/using/protected-mode-windows.html?
Issue/Introduction
After upgrading to Adobe Acrobat Reader 10.0.1+ archived .PDF files can no longer be opened while they can be opened with other software or previous versions of the software.
Additional Information
ETrack: 2304248
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