Pass-through recall disk cache location reaches its maximum size and doesn't purge older items when Enterprise Vault is configured in a cluster.
Article ID: 100005762
Updated On:
Description
Error Message
Errors on File server event log:
Event Type: Error
Event Source: Enterprise Vault
Event Category: File Placeholder Service
Event ID: 20543
User: N/A
Computer: FileServer
Description:
Enterprise Vault has disabled pass-through recall because the cache cleanup thread failed to start.
Error: The cache location is invalid.
V-437-20543
Event Type: Error
Event Source: Enterprise Vault
Event Category: File Placeholder Service
Event ID: 20491
User: N/A
Computer: EVserver
Description:
Error downloading file: \\?\P:\xxxxx\xxxx\file.xls, Url: http://server/EnterpriseVault/download.asp?VaultID=11630337FE831A547BC12CECD815A95F01110000xxxx&SavesetId=201002206652998~200908180802290000~Z~50854ACC9A6C808FE3ADBB30B2016B81&Request=NativeItem&EVHeaders=1&HashName=SHA256
Error An unspecified error occurred. Access is denied [0xc0045030]
V-437-20491
Dtrace of placeholder service on file server shows:
Failed to open the sparse file W:\Evpassthrough\1264F7099FEDDDE47909FB53727D590721110000XXXSSSS_201007118831612~200912310753440000~Z~40F0F4ECE373D49AE2623FE04A0081A1.tmp which is there in cache location. Error: 21
22 12:35:03.710 [6964] (EvPlaceholderService) <2324> EV:L GlobalCacheMAP::UnLockCahceMapFile() file - W:\Evpassthrough\1264F7099FEDDDE47909FB53727D590721110000ILMSERGAS_201007118831612~200912310753440000~Z~40F0F4ECE373D49AE2623FE04A0081A1.tmp
23 12:35:03.726 [6964] (EvPlaceholderService) <2324> EV:L PassThroughArchivedFileData::DownLoadFile (Exit) |Exception occurred. [0x80020009] |
Resolution
Make sure that the disk cache location is a local path such as C:\FSACacheFolder. This path must be valid for a local disk on each cluster node. If the cluster configuration supports only one active node, an alternate location on the cluster's shared disk may be specified.
For example, a shared disk location for an A/P, A/P/P, or A/P/P/P configuration can be used, but not for an A/A/P configuration, where A represents an active node and P represents a passive node. This location must be a shared disk on the Enterprise Vault cluster, moving the shared resource to a different cluster can cause the cache to fail purging older items.
Issue/Introduction
