Error Message

16 13:05:59.183  [7820] (w3wp) <7016> EV:L Currently shopping for: DOMAIN\username
17 13:05:59.199  [7820] (w3wp) <7016> EV~E Event ID: 5137 Failed to create file| Name: C:\Program Files\Enterprise Vault\Shopping\DOMAIN\username\20110329130559183.bsk| Error: 0x80030003 |
18 13:05:59.199  [7820] (w3wp) <7016> EV~E Event ID: 5143 Failed to create a new basket| Shopper: DOMAIN\username| BasketName:  |

 The user-facing error in the Browser Search reads:

"Creation of the basket by the Shopping Service failed. Ask the Enterprise Vault Administrator to check the Shopping Service configuration."

If the basket creation is part of an OWA retrieval, the item fails to be retrieved and the shortcut opens with the general error "The archived item is currently unavailable."

The Events listed in the Dtrace, 5137 and 5143, may not actually appear in the Event Viewer.

The error code 0x80030003 translates to "Path not found."

Inspecting the shopping location shows that within the folder structure \DOMAIN\username, as is indicated in the Dtrace, and as is expected in normal operation, is not created. Instead, a structure of \NT AUTHORITY\Local Service is created.

V-437-5137

V-437-5143

The path to the shopping basket is being created using the incorrect credentials. It is supposed to be created to reflect the domain and username of the user restoring items.  This can occur when the IIS application pool EnterpriseVaultAppPool and EVOnlineWebSearch are set to use an incorrect identity.

1. Open IIS manager
2. Navigate to Application Pools
3. Validate that the EnterpriseVaultAppPool and EVOnlineWebSearch Identity column shows LocalSystem. 
4. If LocalSystem is not defined, open Advanced Settings.
5. Under Identity, select ... and choose the option Local System from the menu.
6. Restart the EV Shopping Service.
7. Verify that shopping baskets are now created in the expected path.