Error Message

"You cannot add the following archive because it is associated with an archiving enabled mailbox."

"You cannot move active archives to another site."

"Disable archiving for the associated mailbox and try again."

This error can occur if the user is indeed enabled, which is by design, as moving archives between sites is only supported when the archives in question are not associated with archiving-enabled mailboxes. However, it can also occur if the user was initially enabled for archiving, then disabled later, but the EV database was not updated properly with this information. Most commonly this happens when the user has been disabled in Active Directory prior to his mailbox's being disabled for archiving. Thus EV's database still lists the user's archive as associated with an archiving-enabled mailbox, and the error occurs.

If the user is indeed enabled, simply disable the user using the Disable Mailbox utility from the Tools menu of the Vault Admin Console. If the user has already been disabled, but the database has not been properly updated with this information, then it is necessary to correct the information manually in the database using the below SQL statement: 

USE EnterpriseVaultDirectory
UPDATE dbo.ExchangeMailboxEntry
SET MbxArchivingState = 2 WHERE MbxArchivingState = 1 AND MbxNTUser = 'username'

Note: Be sure to substitute the correct value for username in the statement. 

           MbxArchivingState = 1  (Enabled for archiving)
           MbxArchivingState = 2  (Disabled for archiving)

Applies To

The user associated with the archive may be disabled in Active Directory.