Unable to restore archived items and event ID's 2778 and 3249 are logged on the EnterpriseVault Server
Article ID: 100006307
Updated On:
Description
Error Message
Type : Error
Event : 2778
Source : Enterprise Vault
Category : Agent Client Broker
Description:
The error 0xc00e0056 occurred whilst calling the method CArchivingAgentQueue::RestoreItemNoCallBack()
V-437-2778
Type : Warning
Event : 3249
Source : Enterprise Vault
Category : Agent Client Broker
Description:
Error occurred when sending a MQ message
<0xc00e0056>
Message Properties:
Error 0xc00e0056 corresponds to MQ_ERROR_STALE_HANDLE
"The specified queue handle was obtained in a previous session of the queue manager service. Close the queue and open it again to obtain a fresh handle."
V-437-3249
Resolution
1) Ensure that the Microsoft Message Queuing component is not installed with Active Directory Integration.
2) Set the MSMQ Storage Limit to 8GB by following step 4 of the "Enterprise Vault Best Practice Registry Keys and Boot.ini Settings" article in the Related Articles section of this article.
3) Stop the Task Controller Service and purge the R1 and R2 MSMQ queues for the affected Archive Task. Once these items have been purged, purge them from the associated MSMQ Admin Queue as well, then restart the Task Controller service.
Issue/Introduction
Additional Information
