Error Message

An unexpected error is preventing the operation.  Make a note of this error code, which might be useful if you get additional help to resolve this problem: 

Error 0x800710FE: This file is currently not available for use on this computer.

A Dtrace of the EvPlaceholderService process on the Windows file server will show the following line: 

(EvPlaceholderService) <1968> EV:L Pass-Through cache initialization of the file \test\\?\\share1\2011.doc is not allowed. Pass-Through is disable on file server.

 

As the Shadow Copy is a read only copy of the original data recalling, the placeholder will not be possible. Hence, Pass-Through Recall is required in order for this function to work with Volume Shadow Copy.

Pass-through will ensure that the file is not recalled as their original location but temporarily extracted in the cache location.

The same theory applies for a NetApp Snaplock volume.

1. In the Vault Administration Console (VAC), expand SiteName | Targets | File Servers

2. Right-Click on the File Server name | Properties

3.  Enable Pass-Through Recall option and add the Cache location (this must be local to the file server)

4. Upon clicking apply, it will prompt to restart the placeholder service on the file server. However, proceed to the next step before the restart.

5. Right-click properties on the Volume(s) listed under the File server name

6. Select the option of Enable Pass-Through Recall and choose Apply

Note: If after choosing apply an error is displayed such as the one below, proceed to Step 7, otherwise proceed to Step 9.

Failed to save or update details for volume R$

7. On the file server, open a command prompt and type the following syntax: fltmc load filescreenfilter

8. Repeat Step 6 above

9. Restart the File Placeholder Service on the file server

10. Test the process again

 

 

Scenario is as such: In Windows Explorer, go to the properties of a folder | Previous Versions tab | selecting a folder from the list for a previous day | Opens up the folder in an explorer window Drag/Drop a file to either the original location or an alternate location and the option to “copy and replace" is selected. The error below will occur. Choosing "cancel" will cause the original placeholder to be removed and the operation fails.