Event 6287 Unable to retrieve Domino shortcuts from Exchange due to missing Outlook install
Article ID: 100007060
Updated On:
Description
Error Message
An EV client trace in Outlook will show the following:
03/11/2011 01:38:53.507[1668]: ~CDownloadSTA::DoDownload: 0x80004005
A dtrace of w3wp on the EV for Exchange server that the end user is using will show the following:
35 21:38:50.127 [1328] (w3wp) <1264> EV~W Event ID: 6287 Unable to fetch item from "evsite.SymantecForest.local". |Reason: Unspecified error (0x80004005) |Saveset Id: 201111030281920~201111030049180000~Z~00EAC4A2194F2BB40A1B41EC6C9E2BE1 |Archive Name: Jason User/SymantecForest |Reference: [GOAFS] |
v-437-6287
IIS logs on the EV for Exchange server that the end user is using will show the following:
2011-11-03 01:38:50 192.168.213.146 GET /EnterpriseVault/download.asp VaultID=11E704AABA77AB549A8B317F3968AF11C1110000evsite& SaveSetID=201111030281920~201111030049180000~Z~00EAC4A2194F2BB40A1B41EC6C9E2BE1&FormatType=Unicode&Client=EV9.0.2.1061-Outlook14&Format=MSG&AttachmentID=0 80 SYMANTECFOREST\jveit 192.168.213.165 EnterpriseVaultOutlookExt-V9.0.2.1061 401 5 0 1936
A dtrace of StorageOnlineOpns on the EV for Domino server where the items are stored will show the following:
804 23:21:52.095 [2400] (StorageOnlineOpns) <1844> EV:H CMessageExtractor::ExtractDVSAsMAPIMessage _com_error exception. hr=Unspecified error (0x80004005)
Cause
This issue will occur if a supported version of Microsoft Outlook is not installed on the EV for Domino server where the items are stored.
Resolution
To resolve this issue, ensure that a supported version of Microsoft Outlook is installed on the EV for Domino server where the items are stored.
Refer to the Enterprise Vault compatibility list to determine which versions of Outlook are supported for your version of Enterprise Vault.
Issue/Introduction
After the migration of Enterprise Vault (EV) shortcuts from Domino to Exchange, users are not able to retrieve these items from Outlook. Users are repeatedly prompted for credentials and the items are never retrieved.
