Discovery Accelerator Search logs the following error: Index search failed <0XC0041C0E>
Article ID: 100007347
Updated On:
Description
Error Message
Error seen in the DA Client:Index search failed <0XC0041C0E>Errors seen in the Enterprise Vault Event Logs:
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 7182
Task Category: FSAUtility Tool
Level: Error
Description: Index Search failed: Index Search failed: Index: Internal reference: (0xc0041c0e)
Internal reference: SRCI
V-437-7182
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 41315
Task Category: Trace (Index Admin Service)
Level: Warning
Description:A search failed with error "Input string was not in a correct format.".
V-437-41315
Cause
The errors are caused by an incorrect regional setting for the number format's decimal separators on the EV Indexing server(s). The English installation of EV requires decimal points, or periods, to be used as decimal separators.
Resolution
To change the regional number format:
- Navigate to Start | Control Panel | Clock, Language, and Region | Change the date, time, or number format
- Select Additional Settings on the Formats tab.
- Change the Decimal symbol value to a . (period)
- Save the changes
Issue/Introduction
During an Enterprise Vault (EV) Discovery Accelerator (DA) Search, the error listed below is logged for all Index Volumes targeted by the Search. Review of the Indexes in EV show they are all normal.
Additional Information
ETrack: 7182
ETrack: 41315
UMI: V-437-7182
UMI: V-437-41315
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