Error Message

Then DTrace the EvExchangePolicySyncTask process, search for the term exception in the logs.

{EXCHANGEPOLICYSYNCHRONIZATION.EN_US} Exception raised for user [CN=Joe Bloggs, OU=Accounts,OU=Enterprise Vault,OU=Services,DC=test,DC=net] in provisioning group [Test Mailbox Archiving] / [TEST\EV Mailbox Archiving] - Exchange server [CN=Exchange01,CN=Servers,CN=First Administrative Group,CN=Administrative Groups,CN=Test Group,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=test,DC=net] is not part of the domain. Stack trace:    at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.GetExchangeServerID(String mailboxDatabase)|   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.UpdateMailboxEntry(UserProperties userProps, PolicyTargetInfo targetInfo, ExchangeMailboxEntry mbxEntry, Int32 storeID, Boolean bRelink)|   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.ProcessCreateOrUpdateMailboxEntry(UserProperties userProps, PolicyTargetInfo targetInfo)|   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.WorkerThreadFunc()
 

Run AdsiEdit.exe to view the directory structure of the Domain in Active directory and locate the user. Check the full path for the user, here is an example,

[CN=Exchange01,CN=Servers,CN=First Administrative Group,CN=Administrative Groups,CN=Test NET,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=test,DC=net]

You can also verify this by checking the LegacyMbxDN in SQL for the Exchange target:

SELECT * FROM ExchangeServerEntry

CN=EXCH9,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Test Group,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=knox9,DC=com

The problem is the CN=Test Group, which is being used within the EnterpriseVaultDirectory Database.

EV is determining that the mailboxes are in a different domain. This is usually caused by a change to the Active Directory structure or the target Exchange Servers have indeed been moved to a new domain.

The solution is to remove and re-create the Exchange targets.

To do this follow these steps.

1. Follow https://www.veritas.com/docs/000029085 to make sure that the MSMQ's are empty.
2. Stop the Storage server and all of the archiving and provisioning task.
3. Make a note of all of the configuration options for the Tasks, as well as the Exchange targets, Public Folder and Journal settings as you will need this information to re-create them.
4. Delete the Exchange Target within the Enterprise Vault Admin Console (Site > Targets > Exchange > Domain > Exchange Server).
5. Delete the MSMQs for each Exchange server.
6. Create a New Exchange Target and follow the wizard (Site > Targets > Exchange > Domain > Exchange Server), to re-create the tasks and MSMQs.
7. Check that you can run the Provisioning Task and synchronise all mailboxes.
8. Restart the Archiving tasksx