Import of a PST into Enterprise Vault (EV) fails, and generates an Event ID 6469
Article ID: 100007420
Updated On:
Description
Error Message
Event ID: 6469 An exception has occurred. Internal reference CMailboxHandler/GE2kUQV/ce
V-437-6469
To validate if this is the issue a DTRACE is needed, please perform the following steps on the EV server that has generated Event ID 6469 while re-creating the issue.
- DTRACE the process MigratorServer for no less than 5 minutes while re-creating the issue.
- Open the log file created and search for either of the following the strings:
(MigratorServer) <5236> EV:H {CMailboxHandler::GetEx2KUserQuotaValues} (Exit) Status: [Exception occurred. (0x80020009)]
(MigratorServer) <5236> EV~E Event ID: 6469 An exception has occurred.| [Internal reference CMailboxHandler/GE2kUQV/ce]
(MigratorServer) <5236> EV:H {CMailboxHandler::OpenMailboxMsgStore} (Exit) Status: [Catastrophic failure (0x8000ffff)]
Cause
This is caused, when the following checkboxes, on the Exchange Server, under the Storage Quota section of the Mailbox properties is not checked:
- Use mailbox database defaults
- When the mailbox size exceeds the indicated amount
Resolution
Ensure the settings Use mailbox database defaults and When the mailbox size exceeds indicated amount are enabled. Once they have been enabled attempt the PST import again
To enable the same on the Exchange server, do the following :
- Login to the Exchange server, and browse to the particular database that houses the mailbox for that user.
- Right-click on the mailbox, and navigate to the Properties, and check for the 'Use mailbox database defaults' under the Storage Quota section.
Issue/Introduction
