Error Message

No errors messages are present in the Event Logs for the EV Server, SQL Server or File Server.

Duplicate rows in the FileServerConfiguration table within the FSA Reporting database prevent correct updates to the data collection settings. 

Steps to identify if the FileServerConfiguration table contains duplicate rows within the FSA Reporting database.

1. Open the FSA file server target properties within the VAC
    
2. Record the values for the following values from the Reporting Data Collection tab
   
   Data Collection Interval
   
   Start Time
    
3. Open a connection to the FSA Reporting database in question using Microsoft SQL Server Management Studio. The database name is listed on the Reporting Data Collection tab of the file server Properties.  
    
4. Expand Tables and right-click the FileServerConfiguration table and click Select Top 1000 Rows.
    
5. Examine the contents of the table for duplicate rows with the same SiteName, DomainName, and ServerName.
    
6. If duplicate rows were detected in step 5, identify which row has different values from what was recorded in step 2 - this is the duplicate row.
    
7. If steps 5 and 6 reveal duplicate rows with different values for StartTime and Interval the issue is present
    

Note: To resolve the issue please contact Enterprise Vault Support Services for guidance.

The File System Archiving (FSA) Data Collection settings do not persist when enabling data collection for FSA Reporting for FSA File Servers in the Vault Admin Console (VAC). Issue is revealed when the settings are changed on the FSA file server target properties then saved, upon re-opening the FSA Reporting settings the previous settings are still present.