The Enterprise Vault Server is unavailable or access is denied error when accessing Microsoft SharePoint document shortcuts.
Article ID: 100007559
Updated On:
Description
Error Message
The Enterprise Vault Server is unavailable or access is denied.
Dtrace of w3wp on the Microsoft SharePoint Web FrontEnd Server shows:
(w3wp) <39828> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 0)
(w3wp) <39828> EV:M CItem::Get com_error raised Error 0xc0041801 (err=c0041801)
(w3wp) <39828> EV:M CItem::Get Id: 201110148632530~201107282304350000~Z~F04B6FAB63EAC4339B3FA332E2756F81 ArchiveId:1330C19AD00C1F94CAC9B49A375C5C7AC1110000EVSERVER1 hr: Access denied (0xc0041801
Cause
The issue is caused if an account other than the Vault Service Account (VSA) is being used to install the Enterprise Vault SharePoint components on the Microsoft SharePoint Web Frountend Server(s).
Resolution
1. Start - Run - Services.msc - Confirm that the Enterprise Vault Admin Service on the SharePoint Web Frontend Server is running as the VSA.
2. If not change the Log On account to the VSA and restart the service.
3. Dcomcnfg - Confirm Enterprise Vault Admin Service and EnterpriseVault.AuthServer components are running with the VSA.
a) Click Start > Run.
b) Enter dcomcnfg and click OK.
c) In the list on the DCOM Config (under Component Services\Computers\My Computer)
d) Right-click and select Properties of the Enterprise Vault Admin Service.
e) Select the Identity tab.
h) Make sure This user: radio button is selected and then re-enter the details of the VSA.
i) Click Ok
j) Perform steps d - i for the EnterpriseVault.AuthServer component.
Issue/Introduction
