Error Message

Event ID: 6883
Task Category: Storage Delete
Level: Error
Description: Unable to complete deletion request
Reason: The Partition does not exist. (0xc0041aa4)
Vault: ArchiveName
Vault Id: 1EC97B97C59616D4C90CEA40DBA7BF3D31110000EVSITE
Item Id: 402C562EA44E83E9FB53CEFDE3393251
Reference: GIP/rpe
V-437-6883

Event ID: 6796
Task Category: Storage Delete
Level: Error
Description: A COM exception has been raised.
The Partition does not exist. (0xc0041aa4)
Internal reference CPartitionCache::ReadEntry .\PartitionCache.cpp [lines {55,66,73}], built Mar 14 10:56:32 2011
An exception is raised when a process encounters an unexpected fault.
V-437-6796

In order to validate if this is the issue, perform the following steps on the Enterprise Vault server that has generated Event ID 6883 and 6796 while re-creating the issue:

1. Dtrace the process StorageDelete for no less than 5 minutes while re-creating the issue.
   
   Note: For more information about Enterprise Vault’s Dtrace Utility please see 100038975
    
2. Open the log file created and search for the following entry:
   
   (StorageDelete) <4280> EV:M {CVaultStorePartitionCache::ReadEntry:#130} There isn't an open partition for Vault Store [17D18399E9F3DCF449E80F41A788033CC1210000EVSITE]
   
   Note: Take note of the Vault Store ID from the Dtrace log. For instance, in the Dtrace log entry above, the Vault Store ID corresponds to 17D18399E9F3DCF449E80F41A788033CC1210000EVSITE.
    
3. Login to SQL Server.
    
4. Open SQL Server Management Studio.
    
5. Click on New Query.
    
6. Run the following SQL query:
   
   USE      EnterpriseVaultDirectory
SELECT   VaultStoreEntry.VaultStoreName, COUNT(*) AS NumOfPartitions
FROM     PartitionEntry INNER JOIN VaultStoreEntry ON PartitionEntry.VaultStoreEntryId = VaultStoreEntry.VaultStoreEntryId
WHERE    VaultStoreEntry.VaultStoreEntryId = 'VaultStoreID-From-Dtrace'
GROUP BY VaultStoreEntry.VaultStoreName
   
   Note: Replace VaultStoreID-From-Dtrace by the VaultStoreID from the Dtrace log.
    
7. If the field NumOfPartitions in the query above return a value of '0' or NULL, it means that there are no partitions in this vault store because the original storage had been removed accidentally. The StorageDelete process could not delete the Vault Store because it might be still orphaned archives associated with the Vault Store. If that is the case, then those archives cannot be deleted using the VAC because the associated partition has been removed accidentally.

If the result in step 7 returns 0 or NULL, please contact Technical Support for further assistance.