Event ID 28940 and 7064 being logged with error message stating "The network path was not found. (0x80070035)"
Article ID: 100008156
Updated On:
Description
Error Message
We see the following events logged in the event viewer:
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Management
Event ID: 28940
Computer: EV-Server
Description:
There was an error verifying a Partition Network Share.
Error: The network path was not found. (0x80070035)
Details of the last partition that was processed:
VaultStore: Default_VaultStore
Partition: Vault_Store_Partition
Partition Root Path: \\EV-Server\EV-Server Stores\Vault_Store_Partition
Secondary Storage Location: none
V-437-28940
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Server
Event ID: 7064
Computer: EV-Server
Description:
The verification of Partition Network Shares failed.
Info: The network path was not found. (0x80070035)
V-437-7064
Resolution
Solution 1:
Verify DNS resolution. If DNS resolution is not working, the following workaround may help:
- Open the hosts file on the Enterprise Vault Server (C:\WINDOWS\system32\drivers)
- Add the NETBIOS name of the EV Server or the alias you see in the event (EV-Server) and the IP address of the same.
- Save and exit the hosts file.
- Perform 'ipconfig /flushdns' and 'ipconfig /registerdns'.
- Start the Enterprise Vault Storage service.
Solution 2:
This issue can also occur when the LUN where the problematic partition is located is not connected to the server.
To resolve this issue in this scenario, connect the LUN to the server and restart the storage service to verify the errors no longer occur.
Note: If the drive is not seen properly by the OS then a chkdsk may need to be performed to allow the system to see the drive properly.
Issue/Introduction
