Error deleting exchange server target from Vault Administration Console (VAC)

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Article ID: 100008666

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Updated On:

Description

Error Message

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          6/18/2012 11:38:50 AM
Event ID:      13360
Task Category: Directory Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EVARCHIVE
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: CADODataAccess::ExecuteSQLCommand .\ADODataAccess.cpp [lines {1407,1409,1424,1442}], built Jul  5 21:03:57 2011): 
Description:  
The DELETE statement conflicted with the REFERENCE constraint "FK_JournalingTarget_ExchangeMailboxEntry". The conflict occurred in database "EnterpriseVaultDirectory", table "dbo.JournalingTarget", column 'ExchangeMailboxEntryId'. 
 
 
SQL Command: 
DeleteExchangeServer 
 
 
Additional Microsoft supplied information:
 
Source:       Microsoft OLE DB Provider for SQL Server 
Number:       0x80040e2f 
SQL State:    23000 
Native Error: 00000547 
HRESULT
V-437-13360

 

Cause

This will occur when a journal mailbox(es) is targeted on a different exchange server but at some point resided on the decommissioned exchange server (the one attempted to be deleted)

 

Resolution

In order to complete deletion of the targeted Exchange server, see steps below:

  1. Stop the Journal tasks that are currently targeting the Journal mailboxes
  2. Delete any journal target mailboxes that were once associated with the exchange server that is to be removed
  3. Delete the decommissioned Exchange server
  4. Re-add the journal mailbox targets
  5. Run the Provisioning task
  6. Restart the Journal task(s)
 

 

Issue/Introduction

When attempting to delete a decommissioned Exchange server from the Targets section in the VAC, the error below will appear in the Enterprise Vault (EV) logs:
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