Error Message

Source:        Enterprise Vault
Event ID:      3310
Task Category: Archive Task
Level:         Error
Computer:      Evserver.domain.com
Description:
There was a problem accessing a network service or resource.  The dispenser will re-queue the current item and sleep for 10 minute(s).
Task: Exchange Mailbox Archiving Task for Evserver
Internal Reference: Network connectivity issues (MAPI_E_NETWORK_ERROR)

V-437-3310

From Dtrace of MigratorServer the following error may be seen: 

Migrator Server started |
14697 07:11:08.047  [11768] (MigratorServer) <17192> EV:L {CIndirectProcessSetMember::Register} (Entry)
14698 07:11:08.047  [11768] (MigratorServer) <17192> EV:M {CIndirectProcessSetMember::Register}|In-use - Rep. No: 1
14699 07:11:08.047  [11768] (MigratorServer) <17192> EV:M {CIndirectProcessSetMember::Register}|In-use - Rep. No: 2

ADODataAccess::GetField [RelativeFileName].
15513 07:11:09.062  [11768] (MigratorServer) <11660> EV:H Deprecated CADODataAccess::GetField [StoreIdentifier].
15514 07:11:09.062  [11768] (MigratorServer) <11660> EV:H Deprecated CADODataAccess::GetField [VaultID].
15515 07:11:09.062  [11768] (MigratorServer) <11660> EV:L {CPSTExporter::StartPSTAccess} (Entry)
15516 07:11:09.062  [11768] (MigratorServer) <11660> EV:L {CPSTExporter::CheckPSTExists} (Entry)
15517 07:11:09.093  [11768] (MigratorServer) <11660> EV:H {CPSTExporter::CheckPSTExists} (Exit) Status: [The system cannot find the file specified.  (0x80070002)]
15518 07:11:09.718  [4836] (StorageArchive) <19088> EV:L {CArchiving::OnWaitTimeOut} (Entry)
15519 07:11:09.718  [4836] (StorageArchive) <19088> EV:L {CArchiving::OnWaitTimeOut}|Timed-out: Checking the state of the StorageServer
 

MAPI issues. Event 3310 means there is some kind of connection failure between the Enterprise Vault server and Exchange server, or sometimes an error in the MAPI module on the Enterprise Vault server.

If the error is caused by some kind of temporary reason, it may be fixed by running fixmapi tool provided by Microsoft, or by simple restarting the Enterprise Vault server.

1. Open Command Prompt, go to C:\Windows\system32\
2. Type fixmapi.exe and hit Enter.
3. Retry export archive.
4. If it still hangs at start, reboot the Enterprise Vault server computer.
5. If it still hangs at the start, follow the article 100016660 to fix other MAPI related issues.