If the property esa.export.joboutput.external is set, it will override the option to create a zip file.

 Verify the esa.export.joboutput.external has been set:

1. Login as a System Manager.
2. From All Cases, click on System and then go to the Support Features tab.
3. Select Property Browser as the support feature and put esa.export.joboutput.external in pattern to match.
4. Click Submit.

If this returns any value other than No property name matched the pattern specified the property will need to be cleared to be able to create downloadable zip files.

1. In the Property Browser support feature, fill in esa.export.joboutput.external for name of property to change.
2. Leave New value blank.
3. Check Confirm Change
4. Click Submit

It should return Removed System property esa.export.joboutput.external.

An export should now be able to be performed to a downloadable zip file.

 

 

 

When running an export with the Create downloadable (zip) file, no zip file is created. The job status log indicates Zip file is bypassed and a tooltip is presented in the pickup window that says Your export files were not ZIPed for downloading but are instead available directly from the Clearwell appliance. To obtain them, please ask your Clearwell administrator for the files located at <Location>, case <Case Name>, appliance <Appliance Name>