Error Message

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 11/04/2013 14:38:05
Event ID: 2956
Task Category: Public Folder Task
Level: Error
Keywords: Classic
User: N/A
Computer: EVAULT.domain.com
Description:
An error has occurred whilst processing the Public Folder \My Public Folder.

Check the Event Log for any previous errors, as they may help determine the cause.

Error: 0xC0040AD8

V-437-2956

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 11/04/2013 14:38:05
Event ID: 4167
Task Category: Public Folder Task
Level: Error
Keywords: Classic
User: N/A
Computer: EVAULT.domain.com
Description:
An exception has been raised.
Internal reference
Task: Exchange Public Folder Task for EXCHANGECLUSTER
CArchivingAgent::processFolders() - counter: 0x5f 
 V-437-4167

The issue may occur if the Vault Service Account (VSA) does not have the required permissions to view the Public Folder properties.

The solution is to re-run the SetEVExchangePermisisons.ps1 script (Granting the Enterprise Vault Vault Service Account the correct permissions for Microsoft Exchange), which will reapply all permissions that are required.

If after re-running the SetEVExchangePermisisons.ps1 script does not resolve these errors, please look through the permissions that the script applies (Microsoft Exchange permissions assigned to the Vault Service account) and check if the Public Folder Database has explicit permission changes that are overriding the inherited applied permissions.