Error Message

Failed to collect clustering data from file server ‘servername.domain.ext’ see the “Setting up File System Archiving” guide for guidance.

A Dtrace of the execution of the Cluster Wizard shows:

 
(FSAClusterWizard)           <7724> EV:L       CClusterFSAWizApp::InitInstance: Collecting cluster data
(FSAClusterWizard)           <7724> EV:L       CClusterFSAWizApp::GatherClusterData: enter
(FSAClusterWizard)           <7724> EV:L       CClusterFSAWizApp::GatherClusterData: calling CFSAClusterWrapper::GatherClusterData(), arguments|ServerName:    servername.domain.ext |DomainName:    Domain |UserName:    VSA
(FSAClusterWizard)           <7724> EV:L       CFSAClusterWrapper::GatherClusterData: Enters
(FSAClusterWizard)           <7724> EV:M     CFSAClusterWrapper::GatherClusterData: failed, error 0x80070721
(FSAClusterWizard)           <7724> EV:L       CClusterFSAWizApp::GatherClusterData: ClusterType:0 (0 -no cluster, 1 - MSCS, 2 - VCS)
(FSAClusterWizard)           <7724> EV:H      CClusterFSAWizApp::InitInstance: failed to collect cluster data
 
 
Trying to archive content from the shared disks, even if the target clustered file server is not configured with the HA option in the service group, also results in error when the Task attempts to convert the archived item to a placeholder.
The Archiving Report log shows:
 
3/6/2013 3:42:57 PM \\servername.domain.ext\Share\Folder\File.ext 6517 Default FSA Volume Policy All ARCHIVE *** Error *** - Error making file: \\?\UNC\servername.domain.ext\Share\Folder\File.ext a placeholder file. Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
 
The Event Viewer also shows File Blocking related errors indicating the issue is not only affecting the Placeholder Service:
 
Type : Error
Event : 41157
Source : Enterprise Vault
Category : File Server Archive Manager
Description:
Error updating the file blocking agent on server: servername.domain.ext
Reason: A security package specific error occurred. (Exception from HRESULT: 0x80070721). 

V-437-41157
 
Dtrace shows:
 
(EVFileSvrArcMngr) <3400> EV:M CFileScreenSvrClientStub::GetUpdatesNow failed, error: 0x80070721
(EVFileSvrArcMngr) <3400> EV:H {CFileScreensvcClientStub::GetUpdatesNow} (Exit) Status: [A security package specific error occurred. (0x80070721)]
(EVFileSvrArcMngr) <3400> EV-L {FILEBLOCKINGAGENTUPDATESENDER.EN_US} Exception: A security package specific error occurred. (Exception from HRESULT: 0x80070721) Info: Diag:HRESULT: 80070721 Type:System.Runtime.InteropServices.COMException ST: at KVS.EnterpriseVault.Interop.FileScreenSvrClientStubClass.GetUpdatesNow(String ServerName, String FileServerId, String SiteId)| at KVS.EnterpriseVault.FileServerArchive.FileblockingAgentUpdateSender.UpdateFileBlockingAgent(OutOfSyncFileBlockingAgent outOfSyncFileBlockingAgent)| at KVS.EnterpriseVault.FileServerArchive.FileblockingAgentUpdateSender.Process() Inner:None
(EVFileSvrArcMngr) <3400> EV~E |Event ID: 41157 Error updating the file blocking agent on server: 137.40.61.51.|Last successful update: 3/18/2013 4:25:34 AM|Reason: A security package specific error occurred. (Exception from HRESULT: 0x80070721).
 
 
The above errors suggest the issue is related to DCOM issues between the systems. Following Microsoft documentation, a network trace shows KRB_ERROR - KDC_ERR_S_PRINCIPAL_UNKNOWN

Run the following to register the target server name(s). 

Setspn –a RPC\servername Domain\serviceaccount
 
Ex. Setspn –a RPC\fileservername Domain\VSA
 
Where:
fileservername is the name of the physical nodes in the cluster and/or the virtual clustered file server name
VSA is the Domain account assigned to the EV services – Vault Service Account
 
This command is to be executed from the EV server via CMD against all file server targets configured for File System Archiving (FSA)