Export to PST Fails with Event Ids 6882 and 6794
Article ID: 100009363
Updated On:
Description
Error Message
Event Logs:
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 6882
Task Category: Migrator Server
Level: Error
Computer: EV14-DC.BW10.local
Description:
Unable to complete retrieval request
Reason: The data is invalid. (0x8007000d)
Vault: Inbox
Vault Id: 1F6B3CD4746933347885AD8C2C39B90731110000EVSERVER
Item Id: 201304246792938~201301141251440000~Z~50E1C65CCA5AC99A93A8ED81113CF311
Reference: Vault/RI
Extended Item Info:
Supplementary Info:
2013-05-02T09:38:27+01:00 ID: 6835
Failed to extract CAB file. Reason: The data is invalid. (0x8007000d). CAB File: F:\Enterprise Vault Stores\Vault Store Mail Ptn1\2013\04-24\5\Collection75.cab
V-437-6882
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 6794
Task Category: Migrator Server
Level: Error
Computer: EV14-DC.BW10.local
Description:
Error restoring Saveset during export operation.
Job Id: Exp3_20130502093704
Vault Name: User4
Vault Id: 1196AA79D588F1944A668B423A49972E71110000EVSERVER
Saveset Id: 201304246792938~201301141251440000~Z~50E1C65CCA5AC99A93A8ED81113CF311
Reference: RS/SA/RI
V-437-6794
A Dtrace of the MigratorServer process captured during export shows the error below:
(MigratorServer) <5792> EV:H CVault::HandleVaultError CVault setup ErrorId : [0xC0041AE2], CLogErr EventId : [0xC0041AE2]
(MigratorServer) <5792> EV:H CVault::HandleVaultError Filtered Vault event log error(s): [2013-05-02T12:27:26+01:00 ID: 6835|Failed to extract CAB file. Reason: The data is invalid. (0x8007000d). CAB File: F:\Enterprise Vault Stores\Vault Store Mail Ptn1\2013\04-24\5\Collection75.cab |2013-05-02T12:27:26+01:00 ID: 6835|Failed to extract CAB file. Reason: The data is invalid. (0x8007000d). CAB File: F:\Enterprise Vault Stores\Vault Store Mail Ptn1\2013\04-24\5\Collection75.cab |]
Cause
The cause of this is usually seen to be corrupt CAB files in EV Storage.
To confirm this, find the Collectionxxxx.CAB file in the Event Logs\Dtrace and browse to the location in EV storage, then attempt to open the CAB file. If the CAB is corrupt then it will fail to open with an error similar to below (In the example above the path is ‘F:\Enterprise Vault Stores\Vault Store Mail Ptn1\2013\04-24\5\Collection75.cab’) :
‘Cannot open the cabinet file’
Resolution
Solution 1
Restore the corrupt cabs from a known good backup
Solution 2
Use a 3rd Party tool to repair the corrupt CAB files
Solution 3
If all other options have been tried and have failed then you can remove the offending CAB files from EV storage and run EVSVR to remove the references from the SQL Databases.
***IMPORTANT - THIS OPTION WILL REMOVE ARCHIVED DATA AND SQL DB REFERENCES FROM YOUR EV ENVIRONMENT****
If you are unsure on how to do this correctly please contact Technical Support
Issue/Introduction
