Error Message

Type: Error
Event: 6882
Source: Enterprise Vault
Category: Storage Online
Computer: evserver.domain.com
Description: Unable to complete retrieval request
Reason: Catastrophic failure (0x8000ffff)
Vault: User/Domain
Vault Id: 
Item Id: 
Reference: Vault/RI

Followed by:

Type : Warning
Event : 6287
Source : Enterprise Vault
Category : Web Application (WP)
Description:Unable to fetch item from "evserver.domain.com"
Reason: Unspecified error (0x80004005)
Saveset Id: 
Archive Name: User/Domain
Reference: [GOAFS]
V-437-6287

Dtrace chunk:
 

(StorageOnlineOpns) <2968> EV:M NotesRuntimeHelper::IsInitializedOnMainThread - could not open event [EV~NRH~MAINTHREAD~110c] - The system cannot find the file specified. (0x80070002)
(StorageOnlineOpns) <2968> EV:M CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset - error: Notes runtime was not initialized
(StorageOnlineOpns) <2968> EV:H {CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset:#379} _com_error exception: [Catastrophic failure (0x8000ffff)]
[4364] (StorageOnlineOpns) <2968> EV:H {CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset} (Exit) Status: [Catastrophic failure (0x8000ffff)]
(StorageOnlineOpns) <2968> EV:H {CBinaryDominoSaveset::GetAttachmentCount:#1821} _com_error exception: [Catastrophic failure (0x8000ffff)]
(StorageOnlineOpns) <2968> EV:H {CBinaryDominoSaveset::GetAttachmentCount} (Exit) Status: [Catastrophic failure (0x8000ffff)]
(StorageOnlineOpns) <2968> EV:H CDominoTraverserBase::ProcessMessage _com_error exception. hr=Catastrophic failure (0x8000ffff)
(StorageOnlineOpns) <2968> EV:H {CDominoTraverserBase::ProcessMessage} (Exit) Status: [Catastrophic failure (0x8000ffff)]
(StorageOnlineOpns) <2968> EV:H CDominoTraverserBase::Traverse _com_error exception. hr=Catastrophic failure (0x8000ffff)
(StorageOnlineOpns) <2968> EV:H {CDominoTraverserBase::Traverse} (Exit) Status: [Catastrophic failure (0x8000ffff)]
(StorageOnlineOpns) <2968> EV:L CBinaryDominoSaveset::~CBinaryDominoSaveset - destruct
(StorageOnlineOpns) <2968> EV:L {AutoDeleteNote::Delete} (Entry)
(StorageOnlineOpns) <2968> EV:H {AutoDeleteNote::Delete} (Exit) Status: [Exception] 

Lotus Notes has been uninstalled from the Enterprise Vault Server. Domino mail server might also be offline and decommissioned from the environment

Archived items that are migrated from Domino to Exchange are still stored in a EV Domino archive in a Domino format even after the migration. Only the shortcuts are migrated from a user's Domino Mailbox to an Exchange mailbox. As a result it is necessary to have a fully functional Lotus Notes client on the (EV) server in order to retrieve or restore these items.

If any Domino Server is still available in the environment perform the following:

1) On the EV Server install Lotus Notes in single user mode
2) Configure Lotus Notes connecting it to any available Domino Server
3) Restart all the Enterprise Vault Services and the IIS Admin
4) Test from Microsoft Outlook the retrieve and restore for previously failing items

If no Domino Server is available in the environment and there is not way to establish a connection from the newly installed Lotus Notes perform the following:

1) On the EV Server install Lotus Notes in single user mode
2) Restore from backup the Lotus Notes configuration files as follow: user.id, notes.ini and the entire Data Folder (Data folder might contain the user.id file already)
3) replace the aforementioned files and folder on the newly installed Lotus Notes replacing any existing files
4) Restart all the Enterprise Vault Services and the IIS Admin
5) Test from Microsoft Outlook the retrieve and restore for previously failing items

Note: It is advisable to open a case with Veritas Support Services prior to processing the aforementioned steps.

 

 

Event IDs 6882 and 6287 are generated when attempting to retrieve migrated Domino items from Outlook after Lotus Notes has been uninstalled from the Enterprise Vault server