Error Message

Job Log will show the following error

    Scan Result: "","64","The mail file is password-protected.",,,,,,,,
 

The PST or OST is password protected

1. To enable processing the PST or OST file, open the file and re-save the file with no password.
2. Log in to Veritas eDiscovery Platform.
3. Select CaseName
4. Click Sources & Pre-Processing
5. Click Manage Sources tab
6. Open out the source using the +
7. Locate the Filename and check the box to the file
8. From For Selected Items select Enable Processing
9. Click Go
10. From For Selected Items select Discover new files for source
11. Click OK to the message You have chosen an action that can only be applied to an entire source
12. The PST or OST file will now be discovered.