Event ID 6287 while recalling Placeholders on Celerra
Article ID: 100009810
Updated On:
Description
Error Message
Event Type: Warning
Event Source: Enterprise Vault
Event Category: Web Application (WP)
Event ID: 6287
Date: 02/04/2013
Time: 10:47:17
User: N/A
Computer: XXXXX
Description:
Unable to fetch item from "XXXXX.XXXXX.XXX".
Reason: Access denied (0xc0041801)
Saveset Id: 201008303134796~200712241146240000~Z~10C7E042B8B540A4A53DFEBFCFB78591
Archive Name: H:\
Archive Folder Path: \\XXXXX.XXXXX.XXX\E$\Users2\leahy_m\Mary\Mortgage
Reference: [GOAFS]
V-437-6287
In the Dtrace, following was captured:
176 11:57:06.807 [3976] (StorageOnlineOpns) <4300> EV:M CClientIdentity::CheckAccess - User XXXXX\evadmin does not have permissions (Read) to Archive Folder [Path = \\XXXXX.XXXXX.XXX\E$\Users2\leahy_m\Mary\Mortgage
VaultId = 18A3EB9CF4B803049A692630DE1F3498C1110000vaultsite]
177 11:57:06.807 [3976] (StorageOnlineOpns) <4300> EV:L AuditInterface::FAILED_AUDIT (Category) called.
178 11:57:06.807 [3976] (StorageOnlineOpns) <4300> EV:L AuditInterface::CreateAuditRecord About to call Audit interface routine
179 11:57:06.807 [3976] (StorageOnlineOpns) <4300> EV:L CEVAudit::WillPerformAudit Determine whether to audit or not.
180 11:57:06.807 [3976] (StorageOnlineOpns) <4300> EV:L CEVAudit::WillPerformAudit Auditing is off, current status '1'
181 11:57:06.807 [3976] (StorageOnlineOpns) <4300> EV:H {CClientIdentity::CheckAccess(vSIDS)} (Exit) Status: [Access is denied. (0x80070005)]
182 11:57:06.807 [3976] (StorageOnlineOpns) <4300> EV:H {CClientIdentity::CheckAccess} (Exit) Status: [Access denied (0xc0041801)]
183 11:57:06.807 [3976] (StorageOnlineOpns) <4300> EV:H {CStorageOnline::CheckCallersVaultAccess} (Exit) Status: [Access denied (0xc0041801)]
Cause
A user account other than the vault service account was specified for the DataMover details on the file server properties in the VAC. This event will be logged if the account does not have permissions to the archive where the archived files reside.
Resolution
Grant the DataMover account permissions on the Archives in question and restart the Enterprise Vault services.
Issue/Introduction
