OCR conversion error due to Document File Size Restrictions
Article ID: 100009926
Updated On:
Description
Error Message
File Processing Detail
OCR conversion error:
OCR conversion failed: Err : Error code = 8004C40D API_ERROR_ERR: General error in the Engine.
IProPlus.Document.LastUsedLangList
Resolution
The OCR software (Nuance OmniPage) used by eDiscovery Platform has a restriction on the file sizes that it can OCR.
Excerpt from the Nuance OmniPage article:
"The minimum width or height for an image file is 16 by 16 pixels; the maximum is 8400 pixels (71cm or 28 inches at the resolution 201 to 600 dpi). See online Help for pixel limits."
Issue/Introduction
A document fails during the OCR conversion and the following error is generated:
Additional Information
JIRA: ESA-31720
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