Unable to see Vault Cache option in Outlook

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Article ID: 100009950

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Updated On:

Description

Error Message

The following lines can be seen in the client trace of the affected user 's machine.

Checking if root directory is usable: C:\Program Files\Enterprise Vault\
Usable root directory: C:\Program Files\Enterprise Vault\
A COM error exception has been caught: 80070005
 ~PVHelper::GetRootDirectory: 0x80070005
 ~PVHelper::GetWorkingDirectory: 0x80070005

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Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005.

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Unable to acquire WORKING_DIRECTORY for VV - disabling

 

Cause

The user does not have permission on the OVRootDirectory.

 

Resolution

  1. Confirm whether the OVRootDirectory specified in the desktop policy matches with the one seen in the Registry on the affected client machine.
  2. If matches, then provide full permission to the affected user on the OVRootDirectory(on client machine).

Issue/Introduction

The "Configure VaultCache" option is not present but the user is enabled for Vault Cache in the desktop policy.
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