Enterprise Vault Collection is completing as a Partial Success with a "INDEXING_E_FAILED_SEARCH_REQUEST" error.
Article ID: 100009960
Updated On:
Description
Error Message
Job Status Log
Error searching archive name:JOURNAL ARCHIVE,
archive ID:1234567890ABCDEF1234567890ABCDEFA1110000EVTESTDIRECTORY, Error Code:440878,
Message:INDEXING_E_FAILED_SEARCH_REQUEST:The search failed due to an internal error.
Check the Enterprise Vault event log on the Enterprise Vault server
Enterprise Vault (EV) System Log
Event ID: 41315
A search failed with error "The indexing engine could not locate the index".
Archive: Journal Archive
Archive ID: 1234567890ABCDEF1234567890ABCDEFA1110000EVTESTDIRECTORY
Index volume ID: 51185
User: evservice
Maximum results: 50000
Timeout (seconds): 3600
Sort order: snum
Event ID: 41329
Index volume is marked as failed.
Archive Name: Journal Archive
Index Volume ID: 1234567890ABCDEF1234567890ABCDEFA1110000evtestdirectory_51185
Reason: IndexingEngineError
Error Type: CriticalError
Description: Indexing engine exception
Cause
An index is in a failed state on the Enterprise Vault server.
Resolution
1. In the Enterprise Vault - Vault Admin Console (VAC), identify which index is marked as failed on the archive. Notify the EV administrator to request a repair or rebuild.
Note: An index rebuild on a Journal Archive, may take weeks to months to complete.
- Right click Archives
- Select Index Volumes Browser...
- Select only 'Failed' and 'Offline' attributes
- Select Search
2. In eDiscovery, run the Enterprise Vault Collection task again only after the failed indexed has been repaired.
Issue/Introduction
