In Outlook for Mac 2011 SP3, you may experience issues when you use the Enterprise Vault Client for Mac OS X to reply to archived messages
Article ID: 100010125
Updated On:
Description
IMPORTANT: Do not edit this content
Internal Notes
The content of this document is referenced in the Software Compatibility Guide. Do not make changes to this article. If you would like changes to be made to this content, use the Chatter feedback feature. Alternatively, you can send an e-mail to the owner or the certification team using the DL of DL-VTAS-SPT-EV-SCL.
Cause
The Enterprise Vault for Mac OS X is dependent on Outlook for Mac 2011 to retrieve the details of an archived message. This functionality has changed in Outlook for Mac 2011 SP3, and therefore the Enterprise Vault Client is unable to retrieve the correct address details.
Workaround:
Perform the following steps to reply to an archived message:
- Click the message and then click View on the Enterprise Vault toolbar or application menu to open it in its original form.
- Use the standard reply facilities in the email window to send a reply.
Resolution
This issue has been addressed in the following release:
Upgrade to Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
Issue/Introduction
- If you click Reply on the Enterprise Vault toolbar or application menu, the To field in the resulting message contains the recipient’s email address rather than that of the sender.
This issue arises with both the 10.0.3 and 10.0.4 versions of the Enterprise Vault Client.
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If you click Reply All on the Enterprise Vault toolbar or application menu, the To field in the resulting message contains the email addresses of both the sender and all the recipients, including your own email address.
This issue arises with the 10.0.4 version of the Enterprise Vault Client only.
