Error while moving folders from the mailbox to the Virtual Vault.

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Article ID: 100010133

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Updated On:

Description

Error Message

Cannot move the items. Cannot move or copy folders. A top-level folder cannot be moved to one of its subfolders. Or, you may not have appropriate permissions for the folder. To check your permissions for the folder, right-click the folder, and then click Properties on the shortcut menu.

 

Client log captures the error as such:
EVMSP: [Folder::CreateFolder] A COM error exception has been caught:8004010b
EVMSP: [Prop::GetLastError] hResult: MAPI_E_BUSY
EVMSP: [Common::GetLastError] Returning text: This operation cannot be completed because Vault Cache is currently synchronizing.

 

 

 

Cause

The Virtual Vault advanced policy setting: 'Threshold number of item to trigger synchronization' is set to a value other than 0. Consequently, when that threshold is reached, the Virtual Vault is locked, and a sync is started.

Resolution

Make the adjustments below for Virtual Vault Synchronization:

  1. Open the Enterprise Vault Admin Console (VAC)
  2. Go to Directory on...| EV site | Policies | Exchange | Desktop |
  3. Right click in the Desktop policy affected and select Properties.
  4. Go to the Advanced Tab and List Settings from: Choose Virtual Vault
  5. Set the 'Threshold number of item to trigger synchronization' to 0 so an automatic sync is not triggered.  

Note: A manual sync can then be performed once all the moves have been completed to alleviate having to wait until the next scheduled sync.

 

 

Issue/Introduction

When an attempt to move a folder containing email items and sub-folders from the mailbox to the virtual vault, the main folder with all of it's items gets created in the virtual vault, but subfolders do not, and the following error message is displayed in Outlook:
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