Trying to install Outlook add-in via MSI on Windows 8 fails

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Article ID: 100010191

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Updated On:

Description

Error Message

You cannot install the Veritas Enterprise Vault Outlook Add-in by launching this MSI file directly. You must launch setup.exe. For more information, contact your administrator.

Cause

This is caused by User Account Controls (UAC) still being active on the computer, even if UAC has been set to 'Never notify' via the Control Panel.

Resolution

Turn off UAC via the registry by setting the DWORD EnableLUA to a value of 0, which can be found in the following location:
 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\

Once registry key has been amended a reboot of the computer will be required.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

For more information on this setting please refer to Microsoft documentation. 

Issue/Introduction

When trying to install the Outlook add-in via the MSI file (Veritas Enterprise Vault Outlook Add-in.msi) and not the setup.exe file, the install fails.