Upgrade Symantec Endpoint Protection to version 12.1.2015.2015 or later, that is version 12.1 Release Update 2 (RU2) or later.

Alternatively, you can work around the issue by adding the restore folder temporarily to Symantec Endpoint Protection's exceptions list:

1. In Symantec Endpoint Protection, select Change Settings and under Exceptions, click Configure Settings. 
2. In the Exceptions window, click Add and select Security Risk Exception > Folder.  
3. Add the path for the file server restore location. 

Remember to remove the path from the exceptions list after you have completed the NetBackup restore operation.

 

Applies To

The issue has been observed in the following environments:

• Enterprise Vault with NetBackup
• Symantec Endpoint Protection 12.1.671.4971 (Version 12.1 RTM)

A NetBackup restore of folders containing Enterprise Vault FSA placeholders results in the recall of archived files, with some older versions of Symantec Endpoint Protection

If you use NetBackup to restore a deleted file server folder that contains Enterprise Vault File System Archiving (FSA) placeholders, some older versions of Symantec Endpoint Protection can cause a recall of the archived files to the file server.

ETrack: 2926361