Exporting to PST file fails on Compliance Accelerator (CA) or Discovery Accelerator (DA) with Event ID: 235. All exported items go to the Failed Items folder
Article ID: 100010360
Updated On:
Description
Error Message
Event Type: Error
Event Source: Accelerator Service Processor
Event Category: None
Event ID: 235
Description: APP AT - Customer ID: 6 - [ExportPST] - Error moving some messages to PST for run 'Export Name' System.ApplicationException. Error in the application.
V-437-235
Cause
The DisablePST registry key is set in various places in the registry on the CA or DA server. This can be caused by a Group Policy Object (GPO) being incorrectly applied to the Vault Service Account.
GPO example that will prevent the writing of PSTs:
HKEY_CURRENT_USER\Software\Policies\Microsoft\office\12.0\outlook (Outlook 2007)REG_DWORD 'DisablePST' is present and the value is 0x00000001 (1)Resolution
Microsoft supports a registry setting called DisablePST, which can prevent users from creating or accessing .PST files. More information can be found here: https://learn.microsoft.com/en-us/exchange/troubleshoot/outlook-issues/control-pst-use
Remove the Vault Service Account user from the Group Policy that disables PST creation via setting the DisablePST registry key.
Issue/Introduction
Compliance Accelerator (CA) or Discovery Accelerator (DA) export runs but fails with Event 235. All exported items go to the Failed Items folder when attempting to create the PST.
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