Error Message

Event ID: 41293
Task Category: Index Admin Service
Level: Error 
Description:
**** No Enterprise Vault License **** Please try to install your license through the Index Engine Administration Tool. For assistance, please contact Enterprise Vault customer support. (ID: CORE_LICENSE_NO_KEY)
V-437-41293
 
Event ID: 41315
Task Category: Index Query Server
Level: Warning
Description:
**** No Enterprise Vault License **** Please try to install your license through the Index Engine Administration Tool. For assistance, please contact Enterprise Vault customer support. (ID: CORE_LICENSE_NO_KEY)

Dtrace Information:
To validate if this is the issue a Dtrace is needed, please perform the following steps on the EV server that has generated Event ID 41293 while re-creating the issue.

• For more information about Enterprise Vault’s Dtrace Utility please see https://supportenterprisevault.cloud.com/support-home/kbsearch/article?articleNumber=100038975 article Title=how-to-run-dtrace-to-help-diagnose-issues-with-enterprise-vault&
• Dtrace the process EVIndexAdminService for no less than 5 minutes while re-creating the issue.
• Open the log file created and search for either of the following the strings:

(EVIndexAdminService) <2836> EV-H {IndexingWCFProxy`1} Exception: The content type text/html; charset=utf-8 of the response message does not match the content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be sure that the IsContentTypeSupported method is implemented properly. The first 1024 bytes of the response were: '| |

Enterprise Vault (EV) Indexing Service fails to start. Event ID: 41293, 41315 logged stating No Enterprise Vault License.