Placeholder recall fails after moving Enterprise Vault to a new server with a new name
Article ID: 100010689
Updated On:
Cause
When placeholder files are created, metadata containing the recall URL is written to them. This URL contains the name of the EV server at that time. If the name of the EV server later changes, this metadata is not updated. Therefore, the placeholder recalls will attempt to contact the old EV server.
Resolution
A simple solution is to update the hosts file on the file server to redirect requests for the old EV server name to the new EV server.
Another solution, which is more complex, is to recreate all placeholders using FSAUtility's -c option.
Issue/Introduction
After migrating the Enterprise Vault (EV) server to new hardware with a new name and alias, the placeholders that predate the migration cannot be recalled from the file servers.
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