An internal error occurred on the web server. Error -2147020579 when trying to open an archived email.

book

Article ID: 100010706

calendar_today

Updated On:

Description

Error Message

The dtrace shows as follows:-

3891 16:13:14.641 [1656] (StorageOnlineOpns) <1520> EV:M {CSecurityWrapper::LoadAzStoreCache:#1385} Loading authorization store cache from [C:\Program Files (x86)\Enterprise Vault\EvAzStore_Svc.xml]...
3892 16:13:14.641 [1656] (StorageOnlineOpns) <1520> EV:M {CSecurityWrapper::LoadAzStoreCache:#1399} Waiting for file lock for exclusive access...
3893 16:13:14.641 [1656] (StorageOnlineOpns) <1520> EV:M {CSecurityWrapper::LoadAzStoreCache:#1402} Acquired file lock for exclusive access.
3894 16:13:14.656 [1656] (StorageOnlineOpns) <1520> EV:M {CSecurityWrapper::LoadAzStoreCache:#1437} Role access checks are enabled.
3895 16:13:14.656 [1656] (StorageOnlineOpns) <1520> EV:H {CSecurityWrapper::CommonRoleAccessCheck:#1093} Error: [0x800710dd]
3896 16:13:14.656 [1656] (StorageOnlineOpns) <1520> EV:L {CSecurityWrapper::CommonRoleAccessCheck} (Exit)
3897 16:13:14.672 [1656] (StorageOnlineOpns) <1520> EV:H {CSecurityWrapper::CheckRoleAccess:#500} Error: [0x800710dd]
3898 16:13:14.672 [1656] (StorageOnlineOpns) <1520> EV:M CClientIdentity::HasRequiredRoleBasedAccess - An error was returned:0x800710DD


It loads the authorization store for RBA but gets 0x800710dd.(it suggest that role which is being looked at is not present)

3899 16:13:14.672 [1656] (StorageOnlineOpns) <1520> EV:H {CClientIdentity::CheckAccess(vSIDS)} (Exit) Status: [Exception occurred. (0x80020009)]
3900 16:13:14.672 [1656] (StorageOnlineOpns) <1520> EV:H {CClientIdentity::CheckAccess} (Exit) Status: [Exception occurred. (0x80020009)]
3901 16:13:14.672 [1656] (StorageOnlineOpns) <1520> EV:H {CStorageOnline::CheckCallersVaultAccess} (Exit) Status: [Exception occurred. (0x80020009)]

The CheckAccess then gets an exception 0x80020009.

Cause

It has been mostly reported that the authorization store tends to get corrupted after upgrade of enterprise vault.

Resolution

Take a backup of the authorization store before resetting it.

Following are the steps to reset the authorization store:-

1. Log on to the Enterprise Vault Server
2. Open up a RegEdit
3. If using a 32-bit (x86) OS then use HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Admin
4. If using x64 then HKEY_LOCAL_MACHINE\Software\WOW6432Node\KVS\Enterprise Vault\Admin
5. Create a new String called "ResetAuthorizationStore" and give it a value of 1 (The string may be already present, if not then create the string )
6. Open the Vault Admin Console
7. Right click "Directory" on the left hand side and you now have a "Reset Authorization Store"

 

Applies To

Outlook 2007

Enterprise vault 10.0.2

Issue/Introduction

For e.g. considering we have 2 users 'User1' and 'User2' and below points are true.
  • Currently logged in as 'User1' to client machine
  • 'User1' does not have any permissions on 'User2' archive
  • 'User1' opening 'User2' profile in Outlook (considering User1 has permission to open User2 mailbox)
  • When Enterprise Vault (EV) shortcut was opened below error was seen
An internal error occurred on the web server. Error -2147020579 Ideally it should throw credentials prompt (In lab environment it throws the prompt)
This should allow the customer to enter user2 credentials when opening the archived email.
Powered by Wolken Software