Event ID 2177 logged in application Event Log. Users are unable to restore or archive.

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Article ID: 100010833

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Updated On:

Description

Error Message

Event ID 2177 The Message Queuing service rejects incoming messages when it is unable to check whether the sender is allowed access to the queue for sending messages. In this case, the queue affected is %1, but note that an event might not be issued every time this problem occurs.

V-437-2177

Cause

MSMQ Service does not have access to the group memberships of the sending user.

Resolution

The recommended solution is a two-way trust to allow MSMQ to enumerate the group permissions in the user domain. A potential workaround is to allow Everyone and Anonymous Logon access to all Enterprise Vault MSMQ's. Be aware and review the security implications of this in your environment before proceeding with this option.

Information on this specific event can be found here: technet.microsoft.com/en-us/library/cc773590(v=ws.10).aspx

 

Applies To

Two domains with one way trust to Enterprise Vault in resource domain and User accounts in user domain.

Issue/Introduction

Users are unable to restore or archive messages via any Enterprise Vault method in Exchange (not version specific). Dtrace will show no errors and periodically Event 2177 is logged in the Application Event Log relating to MSMQ.