Event ID 40966 when performing FSAUtility operations against a Celerra / VNX target an error may occur
Article ID: 100010936
Updated On:
Description
Error Message
Event ID: 40966 The remote server returned an error: (401) Unauthorized.
V-437-40966
Looking at the error from Dtrace, the HTTP/HTTPS Request returns an error with the web response suggesting that the File Mover functionality is not enabled.
(FSAUtility) <4528> EV-L {PLACEHOLDER.EN_US} HTTP/HTTPS Request:
(FSAUtility) <4528> EV~E |Event ID: 40966 A program fault has raised an exception.|Exception: Celerra web response contains error, Error: The remote server returned and error: (401) Unauthorized.|Diagnostic: |Type: System.Exception|Reference: |Command Line: fsautility -b -s "\\fileserver001\cifsshare\rootfolder1\subfolder2" -recurse|Application Domain: FSAUtility.exe|Process Id: 4540|Thread Id: 4528|Stack Trace: en KVS.EnterpriseVault.FileServerArchive.EMCCelerra.PlaceHolder.DetectFileMover()| en KVS.EnterpriseVault.FileServerArchive.EMCCelerra.PlaceHolder..ctor(Uri celeraUri, String username, String encryptPwd, String cifsShare, Boolean throwException)
(FSAUtility) <4528> EV-M {PlaceHolder..ctor} Failed to determine if HTTP/HTTPS connection is supported on Celerra. Error occured while getting the response for DHSM_GET_API_ATTRS request
(FSAUtility) <4528> EV-H {EMCCelerraVolume..ctor} FileMover functionality is not available for EMC Celerra share:fileserver001.domain.local/cifsshare
Cause
In order to configure File System Archiving (FSA) to process data from Celerra / VNX CIFS shares, a number of configuration settings need to be addressed.
Within the DHSM FACILITY CONFIGURATION, the File Mover service can be configured with different types of authentication, including Digest, Basic or None.
This error can occur if the Authentication within the File Mover service is set to any value other than 'None'
Among the configuration steps described in the Enterprise Vault documentation, the required authentication to allow the Vault Service Account (VSA) to access the content on the file system is defined within the HTTP connection and the VSA account is added to the File Mover service as an 'Allowed user'.
This is sufficient to allow the VSA to perform all the required operations while impersonating users requests to access archived content.
Resolution
This error can be addressed with the following command:
"server_http server_x -modify dhsm -authentication none"
Issue/Introduction
