Clearwell Analytics Error : Failure While WAITING ON WildcardExpansion - null

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Article ID: 100011026

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Description

Error Message

From the case remotejob.log the following error appears during the time Post-Processing was running:

ERROR [coordinator.ConsolidatorTask.WildcardExpansion] (pool-4-thread-8:) [#51006] Analytics Error : Failure while WAITING ON WildcardExpansion - null
java.lang.InterruptedException

Note: Case log location on the Clearwell server: D:\CW\[version]\data\esadb\case-logs\\-remotejob.log

Resolution

Set the following Esa properties and re-run post-processing: 

1) Go to Clearwell UI - System - Support Features - choose Property Browser from the support feature drop down: 
2) Set System property:
esa.searchanalytics.etlattachment.forcerebuild , New Value = true  
3) Set the following three Case properties: 
esa.postproc.aetl.clear.time , New Value = 0  
esa.postproc.aetl.stale.time , New Value = 1
remove.attachments.that.dont.exist.enabled , New Value = true
4) Confirm change and Submit each one
5) Re-run Post Processing 
 

 

WARNING: Setting case property remove.attachments.that.dont.exist.enabled to true causes OCR jobs to fail. The following error is seen in the Indexer log file:

2016-06-13 10:01:49,215 WARN [common.bitmap.BitMapManagerImpl] (Loose File Provider 0:) [#81055] Unable to read BitMap information: id: 4,785,358,071,922,818, exception: Bitmap not found in store
2016-06-13 10:01:49,217 WARN [esa.indexer.EmailProvider] (Loose File Provider 0:) [#21024] Exception in getting message... continuing. bitmap not found
2016-06-13 10:01:49,220 WARN [STDERR] (Loose File Provider 0:) java.lang.IllegalStateException: bitmap not found2016-06-13 10:01:49,220 WARN [STDERR] (Loose File Provider 0:) at com.teneo.esa.analytics.searchetl.attachment.AllAttachmentDBIDsBitMapFactory.getBitMap(AllAttachmentDBIDsBitMapFactory.java:111)2016-06-13 10:01:49,220 WARN [STDERR] (Loose File Provider 0:)
at com.teneo.esa.analytics.searchetl.attachment.AllAttachmentDBIDsBitMapFactory.getBitMap(AllAttachmentDBIDsBitMapFactory.java:59)...

The OCR job will complete successfully, but no documents will be OCRed.

 

Issue/Introduction

During case upgrade Post-Processing, Analytics stops with message "Problem encountered Processing documents."
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