User cannot open items in a shared mailbox using Outlook Web Access. Items can be opened in Outlook.

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Article ID: 100011083

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Updated On:

Description

Error Message

Enterprise Vault Server Event Logs:

3669 10:55:07.290 [7836] (RetrievalTask) <1344> EV~W Event ID:
2227 User '' failed to restore an item into
mailbox 'Test Shared. |SavesetID:
201101184184247~201103181043360000~A~F0C548DB1C29AC3448DD7476242F2D11

v-437-2227

Dtrace shows:

(RetrievalTask) <1344> EV:M EX2KMBXPERM::cmr[/o=PO/ou=OU administrativo/cn=Recipients/cn=Test] - Caller = Test\Test has the following group rights mask: 0xF0000
(RetrievalTask) <1344> EV:M MBXPERM::CCA[/o=PO/ou=Prime group administration/cn=Recipients/cn=Test] - caller (test\test) does not have rights to the mailbox (0x00000001)
(RetrievalTask) <1344> EV:MCRestorationAgent::UserPermissionsChecks - COM error [0x80040b36]
 

Cause

Expected behavior when the user is an Exchange Admin, therefore Enterprise Vault via Outlook does not require such stringent checks.  Via OWA these stringent checks still need to be made due to the anonymous aspect of the calls to Enterprise Vault i.e. EVANON virtual directory.

Resolution

This is the expected behavior via OWA.

 

 

 

Issue/Introduction

Users cannot open or restore archived items for shared mailbox via Outlook Web Access (OWA). Using an Outlook client works fine. The problem can occur if the following conditions:
  1. A shared mailbox is used.
  2. A user is given full Exchange Admin privileges.
  3. The user is given full access group membership to the shared mailbox.
  4. A user has a deny permission via membership of another group to the shared mailbox.

Additional Information

ETrack: 3310899
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